Status
Cloud Contact Center Solutions
Enhance Customer Experience
The XCast Cloud Contact Center Solutions are designed to improve customer interactions and streamline contact center operations. With features like intelligent routing, CRM integration, and real-time analytics, you can deliver exceptional service every time.
XCast Advantage
How does XCast’s Cloud Contact Center Solutions work?
XCast offers greater functionality than traditional PBX features at a fraction of the cost. Our patented technology, Automated Call Distribution feature, leverages the “cloud” model to deliver a customizable and easy to use Automated Call Distribution and Call Management Call Center Solution. This solution will provide your clients with the tools they’ll need to enhance their customer experience and deliver world-class support.
Automated Call Distribution Solutions Features
The award-winning, one-stop, sophisticated call distribution features
- Integrated Auto Attendant
- Agent Desktop with telephony, agent scripting and recent call history
- Agent recording for management and coaching – Integrated audio recording – Real-time audio
- Agent monitoring, barge in, silent and conferencing
- Computer Telephony Integration (CTI)
- High availability options
- Real-time and historical reporting with customizable supervisor views and reports
- VoIP, IP-Telephony, converged or TDM platforms
- ACD provides efficient call handling for inbound calls
- Management Reporting Tools to maximize productivity, agent management and provide a superior customer experience
- PBX can route outbound calls utilizing the XCast select carriers appropriate for your destinations and call type
