Status
CRM stands for Customer Relationship Management. It refers to both a strategy and a system or software designed to manage […]
Author: Shaun Lusk
What is Kari’s Law?
Named after Kari Hunt Dunn, whose 9-year-old daughter was unable to call 911 because she did not know a “9” […]
What is Asterisk®?
Asterisk is an open-source software framework for building communication applications. It provides the foundation for creating various communication systems, such […]
What is FreePBX®?
FreePBX® is an open-source, web-based platform designed to simplify the management of a Private Branch Exchange (PBX), which allows businesses […]
What is an IVR, and How Does it Work?
IVR stands for Interactive Voice Response. It is a technology that allows callers to interact with an automated system through […]
